Refund Policy
Refund Policy
You may return or exchange all mainline products ordered on Spallanzani Jewels within 14 days of receipt of the goods.
Spallanzan Jewels will not accept returned products that have been modified by external jewelers, worn, damaged, or returned without security tag and original paperwork and packaging. Please note, Spallanzani Jewels does not accept returns for items purchased through our Bespoke service. Please note that Spallanzani Jewels will not refund the original shipment cost to you unless the items in question have been deemed faulty or defective.
Please find below more details about the return policy:
If you wish to return or exchange your purchase, please contact our Customer Service team who will assist you with your return at info@spallanzanijewels.com notifying us of your intention to return or exchange your purchase.
Your exchange or refund via your original payment method will be processed upon receipt of the goods. You will receive a confirmation email once your refund is complete.
Please note that Spallanzani Jewels is not liable for lost or delayed packages. You may not use your own courier to ship back returns, and doing so will result in a refund request being voided. We cannot be liable for any import duty resulting from incorrect return of purchases.
Please direct all claims regarding faulty or defective items to our Customer Service team and we will respond to you by email within one working day.
Should you require any further information, please contact us at info@spallanzanijewels.com or by phone at +39 02.92863746 from Monday to Friday between 10.00 am and 7.00 pm CEST.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@spallanzanijewels.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@spallanzanijewels.com and send your item to:
Spallanzani Jewels
Via Montenapoleone, 23 - 20121
Milano IT
Shipping
To return your product, you should mail your product to:
Spallanzani Jewels
Via Montenapoleone, 23 - 20121
Milano IT
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over 600€ (700$), you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The Beginning
Spallanzani Jewels has been an iconic and highly admired brand in the Milanese luxury fashion world for well over one hundred years. In 1880 Carlo Spallanzani founded and opened the first store front in Milan, starting a legacy far beyond his dreams and intentions. Since the opening of that first store the company has been passed down through five generations creating a respected name in high society. It was in 1947 when the company really started to make a name for itself as Guido Spallanzani, the grandson of Carlo, took over the company. Him and his wife, Rosabianca, who stepped in as the jewelry designer, worked together introducing pieces still popular today, hosting extravagant events and shows, and really grew the name and company Spallanzani.
Much of the high-class people in Milan were in attendance and did not want to be seen missing the reputable Spallanzani shows. Gifts were given out as models not only walked down the runway but went up to tables showing off the stunning new jewelry. In 1974 Spallanzani was invited to the Diamonds-International Awards and Aurea 74, where they auctioned of a piece for a great sum of money. A big part of this growth has to do with the iconic “Only You” bracelet that still is one of Spallanzani’s best sellers. Guido decided to give his lovely wife and partner a yellow gold and white diamond bracelet that read “TSTQCA”, an acronym for “Tu sei tutto quello che amo” which translates to “You are all that I love”. Years later the couple decided to gift their daughter Marcella a similar customized bracelet with the names of her two kids, “Gaia” and “Francesco”. Fast forward to the year 1975 where the “Only You” bracelet was trademarked and quickly became popular.
A New Beginning: Gaia Spallanzani
With Gaia taking over the company, a big shift in the brand can be seen. While still honoring the past, she has managed to revamp and update the Spallanzani image, by adding a new innovative touch to old styles. Gaia changed the style of the maison because she wanted to tell more of a story with her jewelry. This is clearly seen in her newer collections and pieces, as she is extremely passionate about the story of the soul, symbolism, and astrology. Her jewels function as talisman, which are generally a portable object that has “powers” or a strong spiritual connection with the owner. They are an interpretation of the wearers deep and intimate feelings and beliefs. Her creative style has made a splash in the fine jewelry industry, getting coverage from magazines such as Vogue and L’Officiel Italia. The innovative shift, brought by Gaia, has opened Spallanzani to a much bigger target audience as it has become a more global name.